Guide for ordering.
Ordering process is as follow.
- Step1: Search for product
- Step2: Add to cart
- Step3: Log in for members or non-member order
- Step4: Fill in the form
- Step5: Choose method of payment
- Step6: Order success page (Order code)
For non-member orders, you need to remember the order code and recognition code(for card payment). Buy if you are a member, the informations will be saved automatically.
※ This is a part of our Agreement that has contents about purchasing. ※
- 9. Request of purchase -
The user of the "mall" can use the following methods for purchasing. The "mall" has to provide the following information so that the users understands. But 2 and 4 can be excluded for members.
1. Searching and selecting goods and services.
2. Input of name, address, telephone number, e-mail address(or mobilephone number) etc
3. Checking of all details of agreement, services with limitation of refund, shipping fee, etc. that has expense.
4. Agreement with this agreement and indicating that the user has read and understood or denying. (Yes, mouse click)
5. Purchasing request and confirmation about the request or confirmation of the "mall"'s approval.
6. Choice of payment.
- 10. Completion of contract -
① Even thogh the user has made a purchase request, the "mall" can deny the request in the following cases. But, the "mall" has to state that the legal representative of the under aged user or the user him/herself can cancel the contract when his/her legal representative does not give an approval.
1. False information, omission, or error in request.
2. Under aged user buying cigarettes, alcohol, etc that are against the teenage protection laws.
3. If the "mall" decides that appoving for the request is technically not available.
② The end of the contract is when the "mall" notifies that the customer has received the goods or services according to -12 - ①.
③ When the "mall" declares approval, it has to state information such as recheck of the request, availablity of stock, change of request, etc.
- 11. Method of payment -
Payment for goods that the "mall" provides can be made with any of following methods. But, the "mall" cannot request extra fees from the user in any reason.
1. Phone banking, internet banking, e-mail banking etc all kinds of bank transaction.
2. Pre-paid card, debid card, credit card etc all kinds of cards.
3. On-line money transaction.
4. Payment with electronic money.
5. Payment when receiving the goods.
6. Payment with mileage or points etc that the "mall" has given.
7. Coupon or gift ticket that has contract with the "mall" or is approved by the "mall"
8. Any other electronical payment methods.
- 12. Confirmaion notice, change of purchase request and cancelation -
① The "mall" is required to send confirmation notice for user's purchase request.
② When there is anything incorrect with the confirmation notice the user is able to request for correction immediatly, and the "mall" has to accept and follow the correction. But if the payment has already been made, we follow the rules of -15 -.
- 13. Shipping of goods -
① If there is no notification ahead about the shipping period, the "mall" prepares all the manufacture on demand, packing, etc to be able to ship within a week from the purchase request. But if the payment is fully or partially not made, ship it within 2 working days from the day of full payment.
② The "mall" states all methods of shipment, fee for each method, shipping period of each method, etc. If the shipment has exceeds the information stated, the "mall" has to recompensate all the loss of the user. But, the "mall" does not have to recompensate if it can prove that it was not its intension or fault.
- 14. Refund -
If the goods are not able to be provided to the user, the "mall" has to send notification to the user immediatly. If the payment is already been made, refund or prepare to refund it within 2 working days.
- 15. Cancellation of contract etc -
① The user who made a contract to buy goods from the "mall" can request cancellation within 7 days after the "mall" sends the confirmation notice.
② If it corresponds to at least one case of the following, refund is not available.
1. If the good is damaged by the user.(But, if the packing is damaged to check it, refund is available.)
2. If the value of the good has decreased by the use or expenditure of the user.
3. If the value of the good has decreased by the time pass.
4. If the good is something copyable or reproductable and the packing is damaged or removed.
③ If the "mall" did not indicate that there is limitaion of cancellation in somewhere the user can see easily, the limitation does not take affect in the cases of ② 2, 4.
④ If the good is different from the details indicated, the advertisement, or from the contract, the user can request for cancellation within 3 days from the day received, or 30 days from the day it's been found.
- 16. Affect of cancellation of contract -
① If the good is returned to the "mall", the refund has to be made within 3 working days. If there is a delay, the "mall" has to calculate and add the interest for the delay according to the rules of the Fair Trade Commission.
② If the user requested for cancellation and made his/her payment with such as credit card or electronic money, the "mall" contacts the company which provides the according service and stop or cancel the transaction immediately.
③ The user pays all the shipping fees or other fees that occurs during the return of goods during the cancellation. The "mall" does not charge the user for any extra fees or recompensation for the cancellation. The "mall" pays for the shipping fees or other fees that occurs during the cancellation, if it is due to the difference of the goods or services from the details indicated, advertisement, or contract.
④ The "mall" indicates clearly that who is responsible for the fees for cancellation when the user purchases goods. |
